Archive for March, 2009

Twitter API Limits…

Monday, March 30th, 2009

One of the lesser known facts about Twitter, from a user’s perspective, is that there is a limit on how many times you can request updates on people’s tweets every hour. The official Twitter documentation states “Clients are allowed 100 requests per 60 sixty minute time period, starting from their first request”. This covers all Twitter clients (phone, desktop, etc.) except for the client on the actual Twitter website.

What does this mean? Well, put quite simply if you are using a Twitter client like Tweetdeck, or Digsby, or Twirl, or an iPhone equivalent, then the total number of requests that these clients make in any one hour cannot exceed 100. If you have a Twitter client on your iPhone or G1 and you are running a desktop client, then think very carefully how often you have update requests set for. If your phone updates every 5 minutes and your desktop app updates every 2 minutes, then that’s a total of 12 + 30 requests an hour, 42 in total (but see Gotchas later). But let’s say that you reset those updates periods to 1 minute on both devices, now you have 60 + 60 requests, or 120 per hour. After the first 100 requests are sent in an hour, Twitter will reply with a message saying you cannot have any more updates until your hour is up. Please note that every action you take on the official Twitter site does not have this limitation. You can tweet away there to your heart’s content.

What does this all mean in reality? Well, it really means that when you first start using Twitter, everything will work great and you’ll never notice a problem. But as you become a power Twitter user you’ll probably download a few clients and really start to follow updates more closely. No doubt you’ll have 2 or 3 clients open and be doing all sorts of things at any one time. This is where you are likely to fall foul of the Twitter api limit.

Other gotchas? Any time that any client makes a request to your Twitter account (think of some Twitter sites that ask for your username and password so they can get information for you) it counts as a request. Keep using these and you will quickly run out of api calls. Similarly on Tweetdeck for example if you ask for the profile of several of your followers, each one of these requests uses one of your 100 calls. Lastly, the most unknown gotcha is that each call for your ‘replies’ and ‘directs’ also uses one of the 100 allowed calls per hour. So, if you can limit how often your client checks for replies and directs in an hour that will really help. Otherwise you may be actually using 3 times the amount of calls to the api than you think. For example, one client checking for updates and replies and directs every two minutes is 30 x 3 requests, or 90 per hour. And that’s without any extras. Hmmm.

So, there you have it, a simple guide to how to abide to Twitters rules. A detailed explanation of the Twitter api can be found here: http://apiwiki.twitter.com/REST+API+Documentation

Have fun tweeps… Follow me on Twitter

Links:
Twitter For Dummies
Twitter Power: How to Dominate Your Market One Tweet at a Time
Twitter Revolution: How Social Media and Mobile Marketing is Changing the Way We Do Business & Market Online

…John’s Weekly Twitter Updates for 2009-03-29

Sunday, March 29th, 2009
  • Time to sign off to get the bus… Sounders still 2.0 and 85 mins gone. Great game… #
  • Sounders 77 mins 2.0 #
  • Brilliant goal Sounders 2.0 Montero scores an amazing wonder… #
  • Sounders still holding on. 70 mins gone. 1.0 #
  • Sounders under a lot of pressure but still 1.0 after 60 mins #
  • Second half kicks off. Sounders 1.0 #
  • http://twitpic.com/2k9fh - Sounders shot from the first half #
  • Sounders definitely the better of the 2 sides #
  • Sounders not looking like an expansion team at all #
  • Good first half. Sounders beginning to find their rhythm #
  • Half time. Sounders 1.0 #
  • http://twitpic.com/2k8jd - Sounders 35 mins still 1.0 #
  • http://twitpic.com/2k8bp - Sounders near miss… #
  • Seattle 1.0 25 mins. Keeping the pressure up #
  • Sounders 1.0 17 mins. Great pressure great goal #
  • Sounders 0.0 10 mins. Scrappy fame so far #
  • http://twitpic.com/2k6wr - Sounders game gets underway #
  • http://twitpic.com/2k2ik - Sounders game to get underway soon #
  • Time to get ready for a couple of pints and then the game… Go Sounders - I’ll be tweeting from the game later. #
  • RT: Seattle Sounders, Seattle Sounders - Seattle Sounders are the team. Pls Retweet & let’s make this viral… #
  • Reading: Is Microsoft About to Buy Facebook for $50 Billion? - http://bit.ly/K2PPt #
  • Cooking up a very large batch of homemade bolognaise sauce for the week… #
  • Looking for information on the T-Mobile G1 Google phone? Read my blog - http://blog.johncox.com #
  • Will you be my friend on Facebook? I’m looking for new social contacts… http://bit.ly/P3WO2 #
  • Reading: Pranksters brick up friend’s front door and post footage on YouTube - http://bit.ly/1cPmM3 #
  • RT: Seattle Sounders, Seattle Sounders - Seattle Sounders are the team. Pls Retweet & let’s make this viral… #
  • Seattle Sounders, Seattle Sounders - Seattle Sounders are the team. Pls Retweet & let’s make this viral… #
  • What a day ahead - Seattle Sounders FC @ 7:30pm, followed by Formula 1 GP with Jenson Button on pole @ 11:00pm - Brilliant!!! #
  • #QOTD: Research is the process of going up alleys to see if they are blind #
  • Out for the evening… Letting my blog do the talking - http://blog.johncox.com #
  • Reading: OMG, OnStar May Soon Let You Twitter From Your Car - http://bit.ly/zrVnF #
  • RT @seattletimes: Sounders FC match Saturday sold out http://tinyurl.com/d64axd #
  • This is my 600th Tweet - Yay!!! #
  • Reading: Monty Python reunite to tell life stories - http://bit.ly/OZUJS (Hooray!) #
  • What is this world coming to? Married barrister had ‘affair with client - and charged her £250 an hour ‘ - http://bit.ly/sB1LK #
  • Now there’s a shock - Twitter and Facebook generation need to log in every day, survey shows: http://bit.ly/d6Gub #
  • Reading: Homeless guy starts a shop from nothing - http://bit.ly/FEkv #
  • Blog Redux: My career is a bell shaped curve… http://bit.ly/dpTeG #
  • Eating a sausage sandwich with fried onions for breakfast - yummy! #
  • Reading: Incredible Pictures - Red River flooding (The Big Picture) http://bit.ly/yTfQi #
  • Now here’s an idea: Jokers paint pub pink .. and send landlord a bill - http://bit.ly/iCbRZ #
  • RT @edwinalui: “Ok Mr Smith, i’m going 2 need U 2 remove all yr clothes. but feel free 2 keep that bitchin’ sombrero on.” http://bit.ly/qGYe #
  • Will you be my friend on Facebook? I’m looking for new social contacts… http://bit.ly/P3WO2 #
  • Looking forward to the Seattle Sounders game on Saturday evening - http://www.soundersfc.com/ #
  • #QOTD: Here’s something to think about: How come you never see a headline like ‘Psychic Wins Lottery’? #
  • Time to watch Formula 1 practice on Speed TV and then off to sleep… #
  • Reading: Celebrities use ‘ghost tweeters’ to update Twitter accounts - http://tinyurl.com/d7zqug - So sad… #
  • Are you on Facebook? I’m looking for new social contacts… http://bit.ly/P3WO2 #
  • All DVR watching done… had to completely reload Firefox on my laptop tonight. Got some adware on it that messed things up :-( #
  • My Twitter profile is worth $177 (http://tweetvalue.com) - i’m very undervalued :-) #
  • RT @tuananh1080: Cheap London Hotels - http://tinyurl.com/clsmsv #
  • Letting my blog do all the talking: http://blog.johncox.com #
  • Just last week’s episode of Dollhouse to go… #
  • Are you on Facebook? I’m looking for new social contacts… http://bit.ly/P3WO2 #
  • Using Tweetdeck to control status message updates to Twitter and Facebook - http://tweetdeck.com #
  • Catching up on DVR TV - nearly done… #
  • Reading: Facebook is Growing Up Fast: Number of Users Over 35 Doubled in Last 60 Days - http://bit.ly/3vyTlc #
  • The 30 Standard Facebook Profile Photo Styles - http://bit.ly/FvnHj - which one are you? #
  • Reading: Chinese man dies after catching girlfriend in suicide attempt - http://bit.ly/17rx8n #
  • Reading: Twitter is put on new primary school curriculum (in England) - http://bit.ly/8SYVl #
  • Reading: Ancestry records - including the family history of David Beckham - have gone online - http://bit.ly/mQkCc #
  • Reading: Monster burger containing 4,800 calories unveiled in US - http://bit.ly/9zqSw #
  • #QOTD: If crime fighters fight crime & fire fighters fight fire, what do freedom fighters fight? They never mention that part 2 us, do they? #
  • busy day… some people tell me i post too often. others tell me i don’t post enough. guess you can’t please everyone all the time :-) #
  • Letting my blog (http://blog.johncox.com) do the talking while I do some socializing… #
  • Are you on Facebook? I’m looking for new social contacts… http://bit.ly/P3WO2 #
  • #QOTD: Three o’clock is always too late or too early for anything you want to do #
  • The Onion 1997: Taco Bell Launches New ‘Morning After’ Burrito - http://bit.ly/jZSWZ #
  • Trivia night @ The 3 Lions Pub in Redmond, WA - 7pm. Come along, have some fun - I’m hosting - http://tinyurl.com/6bnn97 #
  • The world’s biggest model railway (pictures) - http://bit.ly/7Ud7 - I’m just going to clear a little space in the bedroom ;-) #
  • Reading: Pilot who paused to pray in crash-landing sentenced to 10 years in jail - http://bit.ly/2HEyBJ #
  • RT @judyrey How Using Twitter Increases Intelligence! http://xr.com/k41 You’re getting smarter — really #
  • Trying to decide if the economy is really at the bottom, or merely coming up for air before diving deeper… #
  • Happy Ada Lovelace day: http://bit.ly/ksTF4 #
  • Time to get ready to go to work… #
  • Reading: Teenager paints 60ft phallus on roof of family home - http://bit.ly/KjkXF (Hilarious!) #
  • Reading: Britain enters deflation - http://bit.ly/15wQk … Nearly… http://bit.ly/3k5hy #
  • #QOTD: You are not superior just because you see the world in an odious light #
  • Reading: AIG bosses agree to repay large bonuses - http://bit.ly/18RzBA #
  • RT @kindred_spiritRT @myfriendamy: I’m giving away the first 2 seasons of Buffy! http://tinyurl.com/coar4p #
  • Oh no… Jennifer Aniston ends relationship with John Mayer because of Twitter - bit.ly/EBHC #
  • http://bit.ly/EBHC #
  • Reading: John Cleese’s divorce: why he is not alone in seeking a cut-price settlement - http://bit.ly/OWVi0 #
  • Reading: Why Advertising Is Failing On The Internet - http://tinyurl.com/cfdbmt (excellent - read the comments too - inflammatory article) #
  • #QOTD: Irrigation of the land with seawater desalinated by fusion power is ancient. It’s called ‘rain’ #
  • Reading: Alaska volcano Mount Redoubt erupts 3 times - http://bit.ly/IWaim #
  • Visited Esfeste wineries in Woodinville, WA yesterday - small winery but excellent wines. Well worth the trip: http://efeste.com/ #
  • Sleep is calling - work tomorrow #
  • Getting ready to spend the afternoon out and about… #
  • Reading: The Grand List of Overused Science Fiction Clichés (Brilliant & V. FUnny) - http://bit.ly/Xy4na #
  • Reading: Wine ingredients including fish and charcoal should be listed on the bottle, say regulators - http://bit.ly/cwqgM #
  • #QOTD: Laughter is the closest distance between two people #

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Social Networking Numbers Redux…

Saturday, March 28th, 2009

Back at the end of August 2008 I blogged about my experiences with many social networking sites. Namely, LinkedIn, Plaxo, Facebook, Twitter, Hi5, FriendsReunited. It’s about time I updated some numbers…

My new numbers for each site are as follows, with the old numbers in parentheses:

  • Address Book - 626 (550) - 14% increase
  • LinkedIn - 212 (184) - 15% increase
  • Plaxo - 86 (53) - 62% increase
  • Facebook  - 150 (39) - 285% increase
  • Twitter Followers - 340 (9) - 3678% increase

I’ve stopped using Hi5 now and hardly ever log onto FriendsReunited any more either.

So, the numbers are quite interesting some seven months after I last measured them. My Address Book and LinkedIn have shown ‘organic’ growth (that is new members that either I have found or they have found me). Plaxo has obviously attracted more followers over recent months, and so too has Facebook. Seven months ago, 90% of all my contacts were not on Facebook. That number is changing rapidly and daily. Lastly, Twitter is a different kind of animal altogether. The people who I follow on Twitter and those who follow me, are not necessarily in my Address Book. In fact it’s true to say that 90% of them are not.

I find myself spending a lot more time on Facebook and Twitter now than I ever did before. That will probably change over time as new trends come and go, but for now Social Networking is a big part of my day to day routine.

Business methods are changing too. Emails are going away. SMS messages are more popular. Virtual chatter is here to stay. I can see the day when we don’t need email any more. Is that scary or what?

I’ll report back in another couple of months.

Links:
Facebook For Dummies (For Dummies (Computer/Tech))
Twitter For Dummies
LinkedIn For Dummies (For Dummies (Computer/Tech))

T-Mobile G1 Update…

Friday, March 27th, 2009

It’s been a little while since I’ve blogged about the T-Mobile G1 Google phone so I thought I’d give my user perspective after having the phone for about 5 months now (Read previous article on G1 Hints & Tips).

Overall I have to say I’m pleased with it - very. My only remaining gripes are the shortish battery life and the back light on my keyboard (and I say my keyboard because I have the bronze version and that one is known for the problem - the black and white versions have different colored keys and don’t exhibit the same problem). Apart from that it’s amazingly good, and has been very resilient to my day by day use.

What have I done with it? - Well the main use I have for it is email I have to say. Far and above the most common use. Second is texting probably and third is actual phone calls. I don’t know, I’m just not a big talker on the phone! Then there’s Youtube - I use that quite a bit. Oh, and the Internet - a lot of Wikipedia and sites like that. Lastly, from time to time I use some of the applications to follow sports scores, to look up barcodes or to just show off its capabilities.

So, if you’re looking to buy a new phone I would wholeheartedly recommend the T-Mobile G1 Phone with Google, Black (T-Mobile)

Facebook for Dummies…

Thursday, March 26th, 2009

So you’ve got Facebook, added a couple of photos, ‘friended’ a few people and added your birthday. Now what do you do? Well, actually this is more of a ‘now wind forward three weeks and what do I do?’ post.

One day hopefully you wake up and you suddenly have 50 friends on Facebook. It’s about this time you also realize that your ‘friends’ are from different pockets of humanity. Some are school-friends, some are work colleagues and some are just casual acquaintances. And that’s okay. Well it’s sort of okay. The problem is that you want to keep up with them in different ways and also perhaps not allow certain of your friends to see certain things (like the weird video you posted from Youtube). That’s where creating lists comes in very handy.

Lists of Friends

If you click on your ‘Friends’ tab on the homepage you’ll be taken to a page that shows all the latest status updates of your friends. But on the left hand side of the page there is a little graphic that says ‘Friends Lists’ and a button labeled ‘Make a New List’. This is your friend. Now before you go ahead and click the button, have a think about what groupings you want for your friends and who you want to be in which list (and don’t worry, you can put friends in multiple lists).

When you’ve worked out who should be in which list, click the button and type in the name of your new list. You will then be taken to a screen similar to below. At this point you can either type friends’ names in the box or click ‘Select Multiple Friends’, which will give you your complete friends list to choose from. It’s a pretty simple process to complete.

Okay, so now you’ve created your lists, what are you going to do with them? Here comes the tricky part of the operation. For the sake of an example I am going to demonstrate how I can hide my photos and wall posts from one of my groups ‘xLimited’. You can follow this procedure for any lists you have created.

Privacy - Wall Posts


As I mentioned, this is where it gets a little tricky. There are features in Facebook, hidden away in the bowels and this is one of them. It just feels like it is in the wrong place. Anyway, in my example, if I want to stop friends in the ‘xLimited’ list from being able to view my wall posts I do the following. Firstly, click on the tab at the top of the home page that says ‘Settings’. Then choose the ‘Privacy Settings’ option. You will get a screen as above. Now choose ‘Profile’ which seems a little odd to me as there is one called ‘…Wall’ further down. Anyway, click Profile and you will get something similar to below.

As you can see, I’ve already modified my privacy options to something that works for me. But on with the example. About halfway down there is an option for ‘Wall Posts’. First you get to choose whether friends are allowed to post to your wall at all. Assuming you say ‘Yes’ then you further get to choose exactly who. Clicking the dropdown for Wall Posts allows you choices of ‘Everyone’, ‘My Network and Friends’, ‘Friends of Friends’, ‘Only Friends’, ‘Only Me’, ‘No One’, ‘Customize’ and also any networks you belong to. The default is set to ‘My Network and Friends’. This means that anyone who is in, for example, ‘Seattle’ (if this is your network) and also all your friends, can post to your wall. They can post whatever they want on your wall. Hmmm.

So, decide who you want posting to your wall and if you have also created a list of friends (in my example ‘xLimited’) you don’t want to post to your wall, you need to select ‘Customize’ as your main option. If you do, the following screen will appear:

At the bottom of the box you get a chance to exclude whoever you want; individuals or lists. Lists make it easier in the long run to maintain. So, for me I just type in ‘xLimited’ and click ‘Okay’ and it’s done. Then click ‘Save Changes’ on the main page and no one from your ‘xLimited’ group will now be able to write on your wall (or see most things come to think of it!). Shame! Using this method you can change many of the options available to your friends.

Privacy - Photo Albums

The second thing I wanted to do was stop the ‘xLimited’ list from seeing my photos too. On the screen we were just on (where we modified the ‘Profile’) about halfway down there is a label that reads ‘Edit Photo Albums Privacy Settings’. If you click that you get taken to the page headed ‘Privacy - Photos’.

Then you can apply the same procedure as above to stop friends from seeing your photos. Hopefully, you’re starting to get the idea here. Play around with the Profile pages and make all the changes you want. There’s also an option to display your Facebook page as if you were a particular person. That way you can easily see if your intended changes did what they were supposed to do.

Hiding Friends’ Posts

There are times when all you want to do is hide individual friends’ statuses or messages. This is a relatively easy thing to do. Just go to your ‘home page’ (you know, the tab marked ‘Home’!) and hover your mouse over someone’s status or application message. A little ‘X’ will appear on the right hand side of the posting and if you move your mouse over that ‘X’ you will see a little message that displays ‘Hide xxx’ (where xxx is your friend). Simply click the ‘X’ and all the statuses from that person go away and will never darken your Facebook again.

If at any time you want to re-display a ‘hidden’ friend, just scroll to the bottom of the screen and find the message that looks like below.

Click it, and you can re-include that friend once more. Simple.

The Wall

Did you know that anyone who has you as a friend can see everything that people have posted on your wall? Maybe that’s a scary thought? Furthermore, if someone has you and the other person as friends, they can see the complete ‘wall-to-wall’ conversation! If that’s not what you want, then maybe you need to either change your privacy settings for ‘wall posts’ or think very carefully about what you write on people’s walls!

Bookmarks

Where did that amazing application that I started using go to? I’m sure I had it yesterday. Is this something you’ve said a few times?

Facebook hides away your applications unless you create bookmarks for them.

Click on the ‘Applications’ tab in the bottom left hand corner of the screen and a pop-up will appear showing your bookmarks (see above). The pop-up is split into three sections, ‘Recently Used’, ‘Bookmarks’ and more ‘Bookmarks’. The first section of bookmarks (6 of them) appear on your status bar too, for quick access. You can drag and drop items around on the pop-up as you wish. But what do you do if the application you want is not on the pop-up list? Easy - you click the ‘Edit’ button at the top of the list. Then the main screen above appears. At this point decide which application you want to be ‘bookmarked’ and press ‘Edit Settings’. The following screen will then appear:

You have four tabs available to you,the first of which, guess what, relates to your wall. This is where you can turn off that application specific stuff that is churned out. If you click the ‘Bookmark’ tab, you will get a screen (see below) that enables you to send the application to bookmarks and it will appear on the bottom of the bookmarked applications list when you click ‘Okay’. Then you can drag the bookmarked application to wherever you want on the list.

Summary

Well, I’ve covered a lot of topics in a short space of time, but I hope you have a better understanding of how to make Facebook work for you now. Let me know if there are other things you’d like me to post about and I’ll write a follow-up blog post in a couple of weeks.

Have fun…

My Twittersphere…

Monday, March 23rd, 2009

These are all the people on Twitter that I’m currently following (courtesy of TwitterMosaic):

Anyone you know? You can click on a picture to look at their profile…

Taming Twitter…

Saturday, March 21st, 2009

Ok, I’ll just come out and say it. I’m in love with Twitter!! It’s probably a bit of a one-sided relationship as I’m sure Twitter doesn’t care one bit about me. Oh well, an unrequited love!

I’ve been using Twitter seriously for a few months now and I’ve come to rely on it as my main means of getting my boring life out there on the Internet. My Twittersphere (if there’s such a word) is growing and I’m sensibly adding new ‘follows’ and getting ‘follows’ in return at a manageable rate. A lot of people think that you need to be following thousands and thousands of other tweeps (and that’s fine if that’s what they want), but if you do this there is no way you can sensibly keep up with things. I only have a couple of hundred and it’s already a small nightmare!

In this blog post I thought I’d write a little about how I’m using Twitter on a day-to-day basis and what software helps me. So, here goes:

Tweetdeck: I’ve written about Tweetdeck before, and on my main home PC this is my software of choice. It’s not perfect (it eats up memory voraciously) but it is the best of the bunch out there at present. What I like about it is the ability to create ‘groups’ of follows so that you can at least filter your Twittersphere a little. Doing this enables me to have several ‘columns’ for e.g. favorites, celebrities, writers, publishers, etc. Tweetdeck also gives me columns that show all my replies and direct messages separately. The service is augmented with URL shortening tools and picture sending abilities, as well as tweet shortening tools should you go over your 140 characters.

Twitpic: I have an account set up on Twitpic that allows me to send any pictures I take on my phone directly to Twitter. All I need to do is take the picture, opt to share it and then email it to the account I have at Twitpic. Then within a couple of minutes the picture appears on Twitter, with any comment I make about it. Cool!

Disgsby: I’ve written about Digsby before, and it’s sort of an all-over IM, Facebook, Twitter and social widget thingy! On any non-main PCs (like at work, or on my laptop) I use Digsby to communicate with all my networks. Of course, Digsby doesn’t split up all the tweets into categories, nor does it have any special tweet send features, but at least it lets me stay in touch.

Gmail and Twittergadget: If I want to send a Twitter on a PC that only has my Gmail, I use Twittergadget. It’s very simple, but has built-in URL shortening abilities, and easily manages sending and receiving tweets from my network.

Twitter: Of course, the standard fallback client is actually Twitter itself, although I have to say that the only time I really use this is if I want to look up people’s profiles and search for a few esoteric things.

Tweetgrid: Sometimes all you want to do is follow a few particular subjects (or hashtags), and this is where Tweetgrid comes in particularly handy. It’s a very simple web-based tool that allows you to split your screen into a number of ‘grids’ and put search criteria in each grid. Then Tweetgrid keeps these grids updated realtime, displaying every tweet out there that satisfies that criteria. You can also log into your account while you’re using Tweetgrid and send tweets using the tool. Depending on how you use Twitter, this may be a great tool for you.

So, there we go, a few ways to use Twitter in the real world. Of course, all I’ve covered here is the PC: it’s also perfectly possible to (and a lot of people actually do) use their phone to send tweets. Each phone has its own client, so I haven’t covered any of them here.

I also have Twitter update my Facebook status at the same time it posts my tweets too. That saves me updating in two places at once.

Whatever you want to do with Twitter, there’s a tool for you. Let everyone in the world know what you’re up to - in 140 characters or less at a time!

Now the only thing I’m waiting for is a company that can develop a web portal that looks like Facebook, but that is for Twitter. That way I can look at tweets of my friends individually and have other information more readily available. I live in hope!

…John’s Twitter Updates for 2009-03-20…

Friday, March 20th, 2009
  • Day is done, the game is over. Soccer finally arrives in Seattle. There’s a long hill to climb to be good, but it’s a start. Goodnight all. #
  • http://twitpic.com/29mwc - Fans celebrate @ Qwest Field… #
  • Final score 3-0 Seattle #
  • http://twitpic.com/29lx3 - Seattle Sounders soccer #
  • 5 minutes to go still 3-0 Seattle #
  • 15 mins to go and a great goal…. Seattle 3 NY 0 Go Sounders!! #
  • Keller currently saving Seattle”s butt #
  • Scrappy game - no more goals so far. Still 2-0 Seattle #
  • 60 mins - into the second half now and still Seattle 2 NY 0 #
  • Interesting first half. Some good football. Some like division 2. Second half to follow #
  • Half-time - Seattle 2 NY 0 #
  • 40 mins - Seattle 2 NY 0 #
  • 30 mins - Seattle 2 NY 0 #
  • Brilliant gol - 25 mins Seattle 2 NY 0 #
  • 23 mins - still Seattle 1 NY 0 #
  • 15 min mark Sounders #
  • Near miss Seattle - still 1-0 #
  • Sounders 1 - NY 0 GOAL…….?!! #
  • Sounders V NY - it’s started out like an under 12 game… #
  • Sounders match underway 0-0 #
  • Waiting for the first ever Sounders game to kick-off… #
  • So looking forward to watching Seattle Sounders FC this evening. I can hear the singing - ‘The referee’s a hamster…’ #
  • So looking forward to watching Seattle Sounders FC this evening. I can hear the singing - ‘Oh my, what a referee, what a referee…’ #
  • RT: @chapmanchapman How “Harry Potter” was pitched to editors http://tinyurl.com/5gelt5 - VERY Funny… #
  • #QOTD: The only reason some people get lost in thought is because it’s unfamiliar territory. #

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…John’s Twitter Updates for 2009-03-19…

Thursday, March 19th, 2009
  • Ouch: Be Careful What You Post - http://bit.ly/HeLgT #
  • Excited for the arrival of my screenwriting books this evening… #
  • #QOTD: I have noticed that the people who are late are often so much jollier than the people who have to wait for them #

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Should you ever complain about your local pub or restaurant?

Wednesday, March 18th, 2009

It is very easy to get comfortable in life, especially the everyday things we do. You know what I mean, things that don’t affect ‘the big picture‘. Things we do automatically and out of habit. The question is though, does that make it alright? Or should we take more notice of the little things? Things that we don’t like or agree with?

It’s all a question of boundaries and familiarity to a certain extent. Let me explain. If you go to dinner at a restaurant you have never been to before and you are really looking forward to going there, then you tend to pay a lot of attention to the ‘experience‘. If the food is not good enough or the service poor, you will surely complain. If, on the other hand, you’re at home and your partner cooks something that is not up to expectations, you’ll suffer through it and generally not say a word. Why is that?

Like I said, the difference is one of boundaries and familiarity. In the big scheme of things, one ruined your evening and the other just disappointed you for a few minutes. At these two diverse ends of the spectrum it’s easy to differentiate. The problem occurs somewhere in the middle.

There is a pub I go to that I like to think of as sort of my second home. It’s a social gathering place where I meet up with a lot of friends and we discuss the small, and not so small, things in life. For those Americans that are familiar with the concept, it’s a sort of ‘Cheers’ bar (‘where everybody knows your name‘). Because it’s a ‘comfortable‘ place for me, I generally tend to overlook little problems there and treat it more like I would treat dinner at home, as in my analogy earlier. But should I?

I was seated next to a couple last night, having dinner and there was a problem with my food. It turned out the kitchen had run out of potatoes and was using ‘instant mashed potatoes‘ instead of real ones on the plates. In the scheme of things I was disappointed, but not angry. It was more that no one bothered to tell me in advance and offer me an alternative. After all, instant mashed potatoes are a little like wallpaper paste, and I really do not enjoy eating them. What I didn’t realize, however, was that the couple sitting next to me had also ordered a meal and they received instant mashed potatoes as well. For them, the substitution of the potatoes appeared more of an issue than for me (on the surface), because they were less frequent visitors to the pub. Their comment was that it might affect when they came back to the pub again to eat. Nothing was done to offer them an alternative. I complained, like I said, and a few minutes later I noticed that all meals that would normally come with mashed potatoes were now coming with fries. But still no apologies to either me or the couple.

You see, the strange thing is that if you are a regular visitor to a pub or restaurant then the owners view you as if you were their partner getting a bad dinner, rather than a first time visitor having a special night out. They subconsciously figure you’ll come back anyway, so no harm done.

Society enables this habit and in some ways even encourages it. We all let little things go unnoticed until one day those little things have increased in size and become big things. Then it’s too late to stand up and say something. The question is, when do you start to say something? I’ve put together a list of little things I’ve noticed that happen in this place that I, a regular customer, see on a frequent basis. No one thing on its own is a deal breaker, but taken overall it’s a serious list of problems that will and has affected customers returning to the pub.

  • Servers and bar staff disappearing on smoking breaks during shifts
  • Servers taking long personal phone calls during shifts
  • Customers waiting long periods of time to get served because servers do not notice their arrival
  • Tables not cleared promptly after customers leave
  • Menus that limit the customers from getting snacks at certain times of the day, but instead insist they have a full meal
  • A kitchen that closes earlier than any other pub in the town
  • Out of date information on marketing materials including websites and ‘happy hour specials‘ on the bar
  • Lack of servers on busy shifts and no ‘on call‘ person available
  • Lack of opportunity for new servers to work ‘good‘ shifts (this causes very high staff turnover - again not good)
  • A ‘keep it in the family‘ approach to employees that leads to an abuse of authority and a lowering of staff standards
  • A reluctance to advertise or market to new customers or to promote the pub’s uniqueness in certain market segments
  • A kitchen that believes pub customers are second rate to the separate restaurant customers
  • Restrooms that never get cleaned mid-shift
  • Management that is rarely present and working / overseeing things during the busy hours
  • A general management attitude that believes adequacy is a good enough standard to aim for

Now of course there are lots of things that the pub does right. Of course it does, or else I and the other regular patrons wouldn’t continue to go there. But that’s not my point. My point is that we notice the little things and each little thing adds up, especially if we say nothing about it. Little things build to big things and in the end they lead to tragedy. If your partner constantly makes meals you dislike, in the end something else will cause a big blow up and it could even mean divorce or something similar! When we are unfamiliar with something we speak our mind more readily, and that is a good thing. Complacency and familiarity leads to different reactions.

So, I have decided to stand up for my little ‘Cheers‘ pub and say something. I run the risk of being unpopular. People get offended very easily, especially when they see it as a personal thing. But, at the end of the day, it’s just a business. I am someone who spends money, just like the next person in the pub (probably a lot more than most of the next persons actually), and I have a right to voice my opinion. I also have a right not to go there. The pub also has a right to ask me not to go there. I hope that does not happen. All I am asking is that the little things are attended to before something good with great potential becomes something bad that affects the majority of all its day to day customers.

So, should you ever complain about your local pub or restaurant? YES - You have an investment in it, whether you realize it or not. Your investment is not in shares, but in time and a contribution to the atmosphere and ambiance and clientele. You as a regular customer often see more of the workings of the place than the management. I urge you for the sake of the business and your relationship to let them know. But gently…


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